2 September 2014
Apparently a Hub Phone was included in my BT package.
When I complained to BT about the broken phone 2 years ago I discovered that the Hub Phone was no longer available and could not be replaced but they did try to sell me an upgrade on the hub without a phone which I declined for obvious reasons.
Unbeknown to me in January of this year BT decided to stop sending me Bills in the mail and also began to charge me for the broken Hub Phone that was formerly included in the package "free of charge".
Yes they were continuing to charge me as if I had a contract with them, but now they were charging me an additional sum for a broken phone that I did not use and which was out of contract.
They were not only charging that sum but they were also helping themselves to my cash using the direct debit mandate.
Today I informed them of their error through a call centre on another continent.
The call centre staff were very "sorry" but they have been scripted to tell me that I have received a service and I must pay for it, whether it works or not and therefore they are entitled to help themselves to my cash.
I have spoken to four members of staff including two supervisors, one of whom made an undertaking to refund my cash and then subsequently another who reneged on that undertaking.
How do they get away with?
Will they get away with it?
Watch this space.